Hotel: Good morning. Welcome to the Grand Atlantic Hotel. How may I help you?

Guest: I have a reservation for today. It’s under the name of Blake.

H: Can you please spell that for me, sir?

Gt: Sure. B-L-A-K-E.

H: Yes, Mr. Blake, we’ve reserved a double room for you with a view of the park for two nights. Is that correct?

G: Yes, it is.

H: Excellent. We already have your credit card information on file. If you’ll just sign the receipt along the bottom, please.

G: Hundred and  twenty Euro a night?

H: Yes, sir. That’s correct.

G: What’s included in this cost?

H: A full Continental buffet every morning, free airport shuttle service, and use of the hotel’s safe are all included.

G: So what’s not included in the price?

H: Well, you will find a mini-bar in your room. Use of it will be charged to your account. Also, the hotel provides room service, at an additional charge of course.

G: Ok, what room am I in?

H: Room 560. Here is your key. To get to your room, take the elevator on the right up to the fifth floor. Turn left once you exit the elevator and your room will be on the left hand side. A bellboy will bring your bags up shortly.

G: Great. Thanks.

H: Should you have any questions or requests, please dial ‘O’ from your room. Also, there is internet available in the lobby 24 hours a day.

G: Ok, and what time is check-out?

H: At midday, sir.

G: Ok, thanks.

H: My pleasure, sir. Have a wonderful stay at the Grand Atlantic Hotel.

Hotel: Did you enjoy your stay with us?

Guest: Yes, very much so. However, I now need to get to the airport. I have a flight that leaves in about three hours, so what is the quickest way to get there?

H: We do have a free airport shuttle service.

G: That sounds great, but will it get me to the airport on time?

H: Yes, it should. The next shuttle leaves in 10 minutes, and it takes approximately 25 minutes to get to the airport.

G: Fantastic. I’ll just wait in the lounge area. Will you please let me know when it will be leaving?

H: Of course, sir. Oh, before you go would you be able to settle the mini-bar bill?

G: Oh yes certainly. How much will that be?

H: Let’s see. The bill comes to €38.50. How would you like to pay for that?

G: I’ll pay with my Master card thanks, but I’ll need a receipt so I can charge it to my company.

H: Absolutely. Here we are sir. If you like you can leave your bags with the porter and he can load them onto the shuttle for you when it arrives.

G: That would be great thank you.

H: Would you like to sign the hotel guestbook too while you wait?

G: Sure, I had a really good stay here and I’ll tell other people to come here.

H: That’s good to hear. Thank you again for staying at The Grand Atlantic Hotel.

Receptionist

  Good afternoon. Can I help you?

Henry

  Hello. I have a reservation for a quadruple room.

Receptionist

  What’s your name, please?

Henry

  Henry Samson.

Receptionist

  You made your reservation online, didn’t you?

Henry

  Yes, I did.

Receptionist

  First I will need your driver’s license or passport, please.

Henry

  Here you go.

Receptionist

  Please sign here and I will show you to your room.

Henry

  Great, thank you.

Receptionist

  This is it. Room 212. Here is your room key.

Henry

  Oh, it’s very small. I don’t think this will be big enough for my wife and I and our 2 children. Have you got any bigger rooms for four?

Receptionist

  No, but you could stay in two rooms that have an adjoining door.

Henry

  That would probably be better. Could you show me them?

Receptionist

  Of course. Here they are.

Henry

  Yes, these two rooms have a lot more space.

Receptionist

  If you would like to stay in these rooms we will have to go back down to reception to change your reservation.

Henry

  Of course.

Receptionist

  The two rooms for two nights will be $320. That is only $50 more than the quadruple one.

Henry

  Yes, that sounds fine.

Receptionist

  Please sign here. And here are your two room keys.

Henry

  Thank you. What time is breakfast served?

Receptionist

  From 7 o’clock to 10 o’clock in our dining room at the end of this hall.

Henry

  Great. Is it a buffet breakfast or do we order off the menu?

Receptionist

  It’s a buffet breakfast, there are many hot and cold dishes served.

Henry

  Wonderful!

Receptionist

  Have a very nice stay.

Henry

  Thank you!

accommodation – alojamiento
adjoining rooms – habitaciones contiguas
air conditioning – aire acondicionado
amenities – comodidades, servicios
attractions – atracciones, cosas para ver y hacer
baggage – equipaje
bar – bar
bath – bañera
bathrobe – albornoz
Bed and Breakfast – alojamiento y desayuno
bellboy – botones
bill – cuenta
blankets – mantas
book – libro
booked – reservado, lleno s
brochures – folletos
car park attendant / parking lot attendant -guardacoches
chambermaid – camarera de planta/pisos
check-in – registrarse
check-out – pagar a la salida
comb – peine
complaint – reclamación, queja
complimentary breakfast – desayuno gratuito , incluido
cot, rollaway bed – cama plegable
damage charge – cargo por daños
deposit – depósito
dining room –  comedor
double bed – cama de matrimonio
double room – habitación doble
double-bedded room – habitación con cama de matrimonio, habitación doble
elevator / lift – ascensor
first (second/third/fourth) floor – primera (segunda/tercera/cuarta) planta
floor – piso
front desk, reception – Recepción
guest – huésped
hair dryer – secador de pelo
heating – calefacción
hostel – Hostal
hot water – agua caliente
hotel manager – gerente del hotel
housekeeping, maid – servicio de limpieza
ice machine – maquina de hielo
indoor pool – piscina interior
inn – Posada, hotel
Jacuzzi, hot tub, whirl pool – Jacuzzi, bañera de hidromasaje, piscina de hidromasaje
key -llave
key card – tarjeta llavero
king-size bed – Cama de matrimonio muy grande
kitchenette – cocina pequeña
late charge – cargo por hacer el check out fuera de hora
laundry service – servicio de lavandería
linen – sábanas, mantas, fundas de almohada. Ropa de cama
lobby – vestíbulo
lounge – salón
luggage -equipaje
luggage cart – carrito de equipaje
manager – director, gerente
mattress – colchón
maximum capacity – capacidad máxima
motels – Moteles
noisy – ruidoso
parking pass – pase de estacionamiento
pay-per-view movie – Película de pago
pillow – almohada
pillow case – funda de almohada
queen size bed – Cama de matrimonio grande
rate – tarifa
razor – máquina de afeitar
receipt – factura, recibo
reception – recepción
receptionist –  recepcionista
refund – reembolso
reservation / booking – reserva
restaurant –  restaurante
room service – servicio a las habitaciones
room with en suite bathroom – una habitación con baño
shampoo – champú
(bed) sheets – sábanas
shower – ducha
shower cap – gorro de ducha
single bed – cama individual
single room – habitación individual
slippers – zapatillas
soap –  jabón
soap dispenser – jabonera, dispensador de jabón
sofa bed, pull-out couch – Sofá-cama
stairs -escaleras
tap / faucet – Grifo
tip – propina
to iron – planchar
to pay a deposit or down payment – dar or dejar una señal
to wash – lavar
toilet – váter
toilet paper – papel higiénico
toothbrush –  cepillo de dientes
toothpaste – pasta de dientes
towel – toalla
twin beds – camas gemelas, camas dobles
twin-bedded room – una habitación con camas gemelas habitacion con dos camas
vacancy – vacante, habitación disponible
vacant – vacante
valet – aparcacoches
vending machine – máquina expendedora
view – vista
waiter / waitress – camarero / camarera
wake up call – llamada despertador (desde recepción o automática)
washbasin – lavabo
weight room, workout room, gym – sala de musculación, sala de ejercicios, gimnasio
window – ventana